Refund policy

Because most Sewsan’s Clothing items are custom, personalized, or made to order, we generally don't accept returns or exchanges for change of mind, sizing errors based on measurements you provided, or approved custom design choices.

If we made an error: If your order arrives damaged, defective, or different from the specifications confirmed for your order, please contact us within 7 days of delivery with photos. We’ll work with you to repair, replace, or otherwise make the order right.

Cancellations: You may cancel orders before we purchase materials or begin production. Once we've ordered materials, started design work, or begun production, the order may no longer be eligible for a full refund.

Customer-supplied materials: Sewsan’s Clothing is not responsible for pre-existing damage, wear, incorrect sizing, or defects in shirts, fabrics, or other materials the customer supplies. We will contact you before proceeding if we notice a concern that may affect the finished product.

Custom Design Previews: Digital design work is non-refundable once design work has begun.

Rush Processing: Rush-processing fees are non-refundable once priority work has begun.

Please contact us before returning anything. Unauthorized returns may not be accepted.

These policies do not limit any rights that cannot legally be waived.